FAQ

Frequently Asked Questions

Q: Why is a health and wellness assessment important to complete each year?

A: Completing a health and wellness assessment every year is one of the most important things a Member can do for his or her health. Health is a moment in time, and a lot can change year-over-year. Assessments can identify health risks in the early stages – and improve quality of health for years to come.

Q: What does the Matrix in-home health and wellness assessment visit involve?

A: The Matrix in-home health assessment takes place in the comfort of a Member’s own home.  During the visit, a Matrix licensed, credentialed health provider (who are predominantly Nurse Practitioners) gives Members up to one hour of one-on-one personal attention to:

  • Review personal and family health history

  • Review medications and dosages to successfully manage health conditions

  • Perform a physical exam

  • Listen to current health concerns

  • Recommend additional screenings and diagnostic tests

  • Suggest community organizations that provide care resources

The Matrix health provider may collect blood or urine samples and send to the lab for cholesterol, blood sugar A1C diabetes screening and kidney function testing. The Nurse Practitioner may also provide a colon cancer screening kit with a pre-paid envelop for Members to mail to the lab for analysis.

About 30 days after the completed visit, the Member, primary care physician and health plan receive the Member’s Personal Health Summary that shows all the results in an easy-to-read format.

Q: What are the qualifications of the Matrix health providers who conduct the in-home health and wellness assessments?

A: Matrix providers include Nurse Practitioners, Physician Assistants and Physicians (MD/DO). Most specialize in Internal Medicine, Family or Geriatric Care. Our Matrix health providers have extensive training and go through an involved credentialing review process. They have completed undergraduate and graduate degree programs in their fields and they currently hold a state license and a National Board Certification (AANP/ANCC/AACN/NCCPA).

Nurse Practitioner and Physician Assistant boards:

NCCPA (National Commission on Certification of Physician Assistants)

Q: Why did Matrix Medical Network call?

A: Matrix partners with leading health plans and providers across the country to deliver health assessments and preventative screenings that complement a Member’s current care with his/her doctor. Health plans identify Members that are eligible for this program. Matrix contacts the Members and conducts the assessments and screenings during in-home visits or at one of Matrix’s mobile health clinics.

Q: Is there a co-pay for the Member?

A: No, the assessment and all preventive services are provided at no additional cost ($0 copay). In the event a screening or test is offered that may require a fee, the Member will be told in advance and can decline them.

Q: If a Member is healthy and/or sees physicians regularly, why should he or she have a health and wellness assessment?

A:  Even if a Member thinks they are healthy and sees their doctors regularly, the annual assessment can identify health risks early – before they become serious. This is a preventative care visit that is designed to keep Members healthy and recognize something before it becomes a chronic or emergency room situation.

Q: If a Member recently had a physical exam, why should he or she have an in-home health and wellness assessment visit?

A: This visit provides Members the added benefits of having one-on-one time with a Matrix Nurse Practitioner in the comfort of their home.  In addition to a physical exam, and review of medications and health history, the Nurse Practitioner can assess fall risks, discuss nutrition, provide health education information and have a conversation about mental health and wellbeing.  The Matrix Nurse Practitioner also suggests community based-resources and support services.

Q: If a Member had a health and wellness assessment last year, should he or she have one this year?

A: Yes, a person’s health is one moment in time. Completing an assessment every year will provide a more complete picture of overall health and progress toward health goals.

Q: Can Members see their results? Who else can see their results?

A: Yes, Members will receive a Personal Health Summary from Matrix that provides a detailed summary of the assessment in an easy-to- read format within 30 days of their visit.  Matrix will also provide results for any tests or screenings performed.  Matrix provides the Personal Health Summary and any test results with the Members’ primary care physician as well as with the health plan.

Q: What happens if the Matrix health provider finds some health concerns?

A:The Matrix health provider completing the health and wellness assessment will communicate the results to the Member’s primary care physician for follow-up.  If urgent, it will be done immediately.  The health provider may talk with the physician or even call 911 for emergency medical care.

Q: Can the Matrix health provider who provided the in-home health assessment become the Member’s primary care physician.

Q: How can a Member schedule a visit?

A: Members can schedule their visit online via our secure website portal https://schedule.matrixforme.com/.  Members will need to enter their health plan Member ID, date of birth, name and answer a few questions.  They will be able to select a convenient date and time from a calendar that shows real-time availability.

Members can also call Matrix Medical Network directly to schedule an appointment at a time and date that is most convenient for them. The phone number is 1-(855)-875- 8289 and the hours of operation are 8.00 a.m. to 8:00 p.m. local time, Monday through Friday.

Q: Can a Member refer this health and wellness assessment service to a friend or family member?

A: No, health plans identify Members who are eligible for this program and direct Matrix to contact individuals that qualify.